• comercial@arquiconsult.com
  • (+351) 218 205 610

Dynamics 365 Commerce

dynamics-365-for-commerce-arquiconsult

Unified operations in one solution and total control of Retail activity

Dynamics 365 Commerce was developed based on the proven potential of Dynamics 365 Retail, offering an extensible, multi-channel solution that unifies back-office, store, call center and digital management operations.

d365-commerce-process

LIVE DEMO

TO WHOM IS MEANT

Retailers who want a true omni-channel business, where physical and online stores, Apps for customers and call centers are part of a single action strategy.

Companies with complex operations, with a focus on stock management, storage, distribution and production necessary to support the Retail business.

Groups of companies with geographically decentralized operations that need to coordinate operations between their subsidiaries.

Companies looking for a robust, mobile, responsive cloud ERP, with 360º support for all back office and front store operations and robust financial management.

Companies that have several segregated applications and legacy systems, not even integrated and / or with an overly complex integration design.

Companies looking for an effective online commerce mechanism to receive a large volume of transactions, to manage master data, being able to easily interact with existing systems through available APIs.


MAIN ADVANTAGES d365-commerce-advantages

Offer your customers the possibility to buy when, how and where they want, on any device, providing an efficient and consistent interaction on online and offline channels.

Get a comprehensive view of each customer on a unique trading platform that responds to their needs at all levels of interaction and promotes lasting relationships through smart tools that strengthen your brand.

Expand your business with a complete commerce solution that adapts to your needs, both in the traditional e-commerce channels and in the emerging channels created in Digital.

Create personalized trading experiences and integrated and optimized back-office operations based on machine learning and AI.

Meet your operational requirements with flexible deployment options, along with a configurable and scalable platform that meets global security standards.

d356-commerce-solução RENTABILIZE YOUR BUSINESS

OMNICHANNEL SOLUTION ADOPTION

  • Provide a personalized shopping experience.
  • Allow efficient and consistent interaction on both online and offline channels.
  • Facilitate choice and convenience with interconnected ordering and delivery tools. Let customers buy online and pick up supplies at the store or receive it at home.
  • Create and manage sales promotions across all channels, organized by store, catalog or customer affiliation with accurate, real-time data.

LOYALTY AND FOLLOW-UP

  • Personalize customer experience on your sales channels.
  • Expand the customer's choice through infinite sections, access to your product catalog, in-store or online, regardless of stock levels or location.
  • Get a 360-degree view of your customers by adding Dynamics 365 Customer Insights.
  • Allow your employees to establish lasting relationships based on AI-oriented recommendations, insights and loyalty programs.

ENGAGE DIGITAL TRADE

  • Create engaging and smart digital storefronts with easy-to-use web tools already built in.
  • Interact better by providing personalized and appealing web experiences based on content.
  • Optimize multi-channel management that provides a unique view of content, features, promotions, inventory and prices.
  • Help customers find products easily, both online and in-store, with smart product search.
  • Increase the possibility of interaction and purchase with AI-moderated ratings and reviews that improve product selection and accelerate purchase.

OPTIMIZE COMMERCIAL ACTION

  • Maximize profitability with AI-driven recommendations on the right products, at the right time and at the right price.
  • Get an accurate inventory view, centrally monitoring product information, categories, variety and prices.
  • Make informed, profitable decisions about inventory provisioning with advanced analysis and machine learning.
  • Accurately predict customer demand with actionable insights provided by historical sales and purchase data
  • Optimize the supply and replacement of material, acquiring the best prices from suppliers and identifying the right time to replenish the inventory.

SECURITY MANAGEMENT

  • Satisfy your business needs around the world with flexible deployment options, whether on site, on cloud or on the periphery.
  • Personalize your solution with a customizable and flexible platform that expands and grows to adapt to your business.
  • Offer a unified experience across multiple channels with an API driven commerce engine that supports traditional, new and emerging channels.
  • Proactively protect your data with cohesive security management and comprehensive compliance coverage.

PLANS

ESSENTIAL

  • E-commerce website and backoffice order management
  • Catalog management
  • Customer management
  • Pricing management
  • Discount management
  • -
  • Inventory management
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ADVANCED

  • E-commerce website and backoffice order management
  • Catalog management
  • Customer management
  • Pricing management
  • Discount management
  • Advanced pricing and discount management
  • Inventory management
  • Advanced inventory management
  • -
  • -
  • Loyalty programs
  • Retail store operations
  • Tax management
  • Financial Management
  • Treasury Management
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ENTERPRISE

  • E-commerce website and backoffice order management
  • Catalog management
  • Customer management
  • Pricing management
  • Discount management
  • Advanced pricing and discount management
  • Inventory management
  • Advanced inventory management
  • Warehouse management
  • Sales order complete lifecycle
  • Loyalty programs
  • Retail store operations
  • Tax management
  • Financial Management
  • Treasury Management
  • Regulatory requirements compliance
  • Market integrations
  • Advanced payment gateways integrations
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