• comercial@arquiconsult.com
  • (+351) 218 205 610

Microsoft Dynamics 365 Business Central Services

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Arquiconsult is concerned to accompany its customers, who are above all their partners, with whom we also grow and improve. We hope to continue to exceed your expectations!


OUR OBJECTIVE

Offer a post-sale quality service to customers, who will have at their disposal a team of experienced consultants, 100% dedicated to support.

objectives

Product lifecycle

Know the Life Cycle of 365 Business Central On Premises and Dynamics NAV. Microsoft Product Lifecycle Policy is designed to provide to customers a support guidelines and consistent, transparent and predictable software support. In Dynamics NAV and 365 Business Central On Premises the base lifecycle is 5 years, from the date of international version launch.

For more information about dates and product lifecycle consult the following website:

Active Maintenance Plan

Annually, customers are invited to renew the maintenance plan of implemented solutions. We know that sometimes doubts arise about the real need of this investment. To help you, we highlight 3 reasons why you should always have an active maintenance plan of implemented solutions:

  • Access to new Versions, Hotfixes, Update Packages (Service Packs) and Legal Updates
  • Protected Price List
  • License updates
objective

OUR METHODOLOGY


1

Customer raises a question by phone or by Arquiconsult Portal for event management (Network).

2

An initial analysis is immediately done.

3

If it is something that prevents the normal operation of application, we allocate resources at the time.

4

Otherwise, the intervention is planned and Customer is informed of estimated solution delivery time.

5

In our contracts we have defined response times for each situation.

6

At the end of each month is provided to Customer a report with information of hours consumed and hours still available, taking into account what was contracted, together with work records.


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Support Contacts:

Call our direct line (9:00 to 18:00 GMT):


Or create a ticket on our Support Platform:

Legal Updates

Know more