• comercial@arquiconsult.com
  • (+351) 218 205 610

Microsoft Dynamics 365 Business Central Services

Support

Arquiconsult extends its Microsoft Dynamics 365 Business Central maintenance services to the whole installed Iberian park.

The new Maintenance Service provided by Arquiconsult to its clients has obtained the highest score in all the evaluations we make. Believing in the high quality of the service provided, we have decided to extend this service to the whole installed Navision park, creating a business unit dedicated to this service.

This service has the following main characteristics:

  • First line support structure, qualified and certified in Microsoft Dynamics 365 Business Central (A.K.A. Dynamics NAV), dedicated to this service;
  • Designation of a Project Chief associated to the client with more than 6 years experience in Navision;
  • Resolution requests supported on a Web tool of management of incidents (ticketing), enabling to find at all times the status of the resolution of the problem and the record of help.

Our support

  • 1st Line of intervention by mail or phone;
  • 2nd. Line by remote intervention;
  • 3rd. Line of on-site intervention (in the client’s premises);
  • SLS, guaranteed level of service, of 48 hours to begin resolution of the problem;
  • Free use of annual credit of hours of corrective or evolutive maintenance contract;

In order to evaluate our services we accept an initial trial period of 2 months

NAVHR Services

  • 1st Line of intervention by mail or phone;
  • 2nd. Line by remote intervention;
  • 3rd. Line of on-site intervention (in the client’s premises);
  • SLS, guaranteed level of service, of 48 hours to begin resolution of the problem;
  • Free use of annual credit of hours of corrective or evolutive maintenance contract;

Product Roadmap and Lifecycle

Products

Lifecycle Start Date

Support End Date

Dynamics NAVHR 2016 01-01-2016 13-04-2021
Dynamics NAVHR 2013 19-12-2012 09-01-2018
Dynamics NAVHR 2009 R2 15-03-2011 13-01-2015
Dynamics NAVHR 2009 12-02-2009 13-01-2015

NAVHR ROADMAP: Download

Support Knowledge Database: FAQ

Support contact information for customers:

You can call us to our hotline (9:00 to 18:00 GMT):

  • 707 999 002

Or you can send us an e-mail:

Escalation Contact:

You can call us to our hotline (9:00 to 18:00 GMT):

  • +351 226 002 328

Or you can send us an e-mail: