In today’s markets, there are not many organizations who can allow their next ERP/CRM implementation or Digital Transformation initiative to fail. Unfortunately, there is a persistent misunderstanding that the preparation for this project success only starts when a system is shown and you are connected to suppliers. But are you aware that the most important decisions that determine success or failure are taken in the beginning of the preparation phase? So where do you lay the foundation for your next project success?
Major shifts have occurred in the past 5 to 10 years in the success and failure factors for software implementation projects. Over time, these factors have shifted from purely technical aspects (think: system failures and performance) towards organizational aspects including the willingness and ability to change business processes, mindset and company culture. With this shift, it makes sense to take a completely different approach to your preparation phase.
A solid preparation for an organizational project starts much earlier compared with the traditional, more technology-driven projects. And because of the nature of today’s projects, there is an urgent need to include different roles in your project if success is the only realistic option. Ideally, the main principles and preconditions for the project are already determined before contact is made with suppliers.
Here are some important questions which are ideally answered in your preparation phase:
It is of course of crucial importance to share the answers to these questions with the complete organization. An additional advantage of this approach is that you are able to inform your potential vendors and implementation partners in a much better way about what you want to achieve. Preparation is always ninety percent of the end-result. So there is a good chance that this new approach will contribute to better project results.